Simple Transparent plans that Scale with You

Start free for 2 days — no credit card required. Get matched within 24 hours and only continue if you love the fit. Upgrade, downgrade, or customize anytime.

Trusted by founders & operators worldwide

Plans & Pricing

Each plan includes a dedicated assistant, an account manager, SOP setup, and weekly reporting. Choose hours that match your stage — scale anytime.

Essential Support

$150/mo

Perfect for startups or small businesses taking their first step into professional support.

30 Hours / Month of Dedicated Virtual Assistance
Pre-Vetted, Experienced Talent
Dedicated Account Manager
Staff Tracking System for Transparency
Work in Your Preferred Time Zone
Video Chat & Calls Included
Tech Support Included

Growth Support

$600/mo

Best for growing
businesses that need consistent,
reliable coverage.

Best for growing businesses that need consistent, reliable coverage.

120 Hours / Month of Virtual Support
Dedicated Account Manager (Priority Handling)
Skilled, Pre-Vetted Industry Professionals
Staff Tracking System & Performance Reports
Flexible Time Zone Alignment
Video Chat/Call Access
Tech Support & Process Guidance

Pro Support

$1,000/mo

For businesses requiring
extended coverage and
advanced support.

200 Hours / Month of Virtual Assistance
Dedicated Account Manager & Onboarding Support
Highly Experienced, Pre-Vetted Team
Detailed Tracking & Performance Monitoring
Global Time Zone Flexibility
Direct Video & Call Access
Tech Support & Workflow Optimization

Customer Support

Custom

Tailored for organizations with specialized or high-volume needs.

*All prices are in USD. Hour allocations are flexible across supported tasks (email, chat, calls, store ops, chargebacks, design, executive VA). Unused hours roll over within the same month when feasible.

What we can do for you

One partner for customer support, operations, creative, and growth execution.

Dedicated talent

Pre‑vetted assistants with industry experience, trained to your tone & SOPs.

Account manager

Single point of contact overseeing SLAs, QA, and continuous improvement.

AI Workflows

Research, drafting, summaries & QA — human-reviewed

Weekly reporting

Hours, CSAT , backlog & Recommendations to optimize

Compare Plans

Not sure where to start? Use this overview to choose the right fit — you can always upgrade.

Feature	Essential	Growth	Pro	Enterprise
Heem / month	50	100	200	Custom
Email & Live Chat	✓	✓	✓	✓
Cat Support	–	✓	✓	✓
Order Processing & Store Ops	–	✓	✓	✓
Chargelbouts	–	–	✓	✓
Web & Graphic Design	–	Add-on	✓	✓
Biscuits v.v. + AI	✓	✓	✓	✓
Account Manager	✓	Priority	Priority	Dedicated
24/7 Convergn Options	–	–	✓	✓
S& & OA Reviews	✓	✓	✓	✓

Try us free for 2 days.
No card required.

Enjoy 2 days free trial. No card required at all. Love it? From Day 3, your contract begins fresh with guaranteed lasting performance.

Frequently Asked Questions

Everything you need to know before you start your trial.

Q1. Can I mix multiple services in one plan?

Absolutely. Most of our clients combine two or more services — for example, email support paired with store management, or live chat bundled with chargeback handling. During your scoping call, we’ll recommend the right mix based on your business size, channels, and goals. Everything is billed under one simple monthly plan.

Q2. What tools do you work in?

Our VAs are trained across the most widely used business tools — including Gorgias, Zendesk, Freshdesk, Shopify, WooCommerce, Klaviyo, HubSpot, Notion, Slack, Asana, Google Workspace, and more. If you use a tool that’s not on this list, just let us know — we adapt quickly and can get up to speed within your trial period.

Q3. How do you ensure quality?

Quality is built into every layer of our process. All VAs go through role-specific training before they’re matched to a client. We set clear SLAs from day one, monitor performance with regular CSAT reviews, and assign a dedicated account manager to each account. If anything ever falls short of your expectations, we make it right — fast.

Q4. Can I scale hours up or down?

Yes — flexibility is one of our core advantages. You can increase or reduce your hours with as little as one week’s notice. Many of our eCommerce clients scale up during peak seasons like Black Friday or Q4, then dial back in slower months. There are no penalties, no lock-ins, and no awkward conversations.

Q5. Is my data secure?

Yes. All team members sign NDAs before starting work. We follow strict data handling protocols, and access to your accounts is limited to only the people working on your tasks. We never share client information with third parties, and all sensitive credentials are managed through secure, permission-based systems.

Q6. How quickly can I get started?

Very quickly. After your initial call, we typically match you with a VA within 24–48 hours. Your 2-day free trial begins right away — no credit card required. By day three, you’ll already have a clear sense of whether we’re the right fit, and if you’re happy, we move straight into a formal contract.

Q7. What happens if my VA is unavailable?

We always have backup coverage in place. If your primary VA is unavailable due to illness or time off, a trained backup steps in — already briefed on your SOPs and tools — so there’s no gap in service. Continuity of support is something we take seriously and plan for proactively.

Q8. Do you offer a free trial?

Yes — every new client gets a 2-day free trial, no credit card required. This gives you a real look at how we work, how fast we respond, and how well we match your brand’s tone and needs. If you’re satisfied (and most clients are), we finalize the contract on day three and keep the momentum going.